www.ph365 Privacy Policy

Full Legal Document

Complete Privacy Policy

Section 1Introduction and Scope

www.ph365 ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy ("Policy") describes how www.ph365 collects, uses, stores, shares, and protects personal information in connection with the provision of our online gaming services to players in the Philippines and other permitted jurisdictions.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data processed by www.ph365, whether collected online through the website, through the www.ph365 Login process, via customer support interactions, or through any other channel.

This Policy should be read alongside our Terms & Conditions, which are available at Terms & Conditions. Together, these documents govern your relationship with www.ph365.

Section 2Data Controller Information

For the purposes of the Philippine Data Privacy Act of 2012, www.ph365 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes. This means that www.ph365 determines the purposes and means of processing your personal data.

www.ph365 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy laws. The DPO can be contacted at the details provided in Section 14 of this Policy.

Section 3Personal Data We Collect

www.ph365 collects the following categories of personal data from players and users of the platform:

3.1 Identity and Contact Data

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address (including city, province, and postal code)
• Government-issued identification number (e.g., PhilSys ID, passport, driver's license)

3.2 Financial and Payment Data

• GCash or PayMaya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry date — stored in tokenized form only)
• Transaction history, including deposit amounts, withdrawal amounts, and dates

3.3 Gaming and Account Activity Data

• Account username and registration date
• Game history, including games played, bet amounts, wins, and losses
• Bonus and promotion usage history
• Session duration and frequency of play
• Responsible gaming tool settings (deposit limits, loss limits, self-exclusion status)

3.4 Technical and Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Cookies and session identifiers
• Pages visited, links clicked, and time spent on the platform

3.5 Communications Data

• Records of communications with www.ph365 customer support (live chat transcripts, email correspondence)
• Survey responses and feedback submitted through the platform

www.ph365 does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and compliance purposes. We do not collect biometric data, health information, or political or religious affiliations.

Section 4How We Collect Your Data

www.ph365 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; payment transaction data from GCash, PayMaya, and banking partners; fraud detection data from risk management service providers.

Section 5Purposes and Legal Basis for Processing

www.ph365 processes your personal data only for specified, legitimate purposes. The table below outlines the primary purposes for which we process your data and the corresponding legal basis under RA 10173:

Purpose of Processing	Legal Basis
Account registration and management	Performance of a contract; consent
Age verification (21+ compliance)	Legal obligation; legitimate interest
KYC identity verification	Legal obligation (PAGCOR / AML regulations)
Processing deposits and withdrawals	Performance of a contract
Fraud prevention and security monitoring	Legitimate interest; legal obligation
Responsible gaming monitoring and tools	Legal obligation; legitimate interest
Customer support and dispute resolution	Performance of a contract; legitimate interest
Platform analytics and improvement	Legitimate interest
Marketing communications (where opted in)	Consent
Compliance with legal and regulatory obligations	Legal obligation

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, you may use the unsubscribe link in any marketing email or contact our support team directly.

Section 6Disclosure of Personal Data to Third Parties

www.ph365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

6.1 Service Providers and Data Processors

www.ph365 engages trusted third-party service providers who process personal data on our behalf and under our instructions. These include:

• KYC and identity verification providers;
• Payment processors and e-wallet partners (GCash, PayMaya, and banking partners);
• Fraud detection and risk management providers;
• Cloud hosting and data storage providers;
• Customer support platform providers;
• Game software providers, including Ezugi and other licensed studios.

All third-party processors engaged by www.ph365 are required to implement appropriate technical and organizational security measures and to process personal data only in accordance with our documented instructions.

6.2 Regulatory and Law Enforcement Authorities

www.ph365 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. Such disclosures will be made only to the extent required and will be documented in accordance with our internal compliance procedures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the www.ph365 business, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, www.ph365 will notify affected players and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

Section 7Data Retention

www.ph365 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with anti-money laundering regulations.
• Gaming activity data: Retained for the duration of your account and for up to three (3) years following account closure.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of consent.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Anonymized data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

Section 8Data Security

www.ph365 takes the security of your personal data seriously and implements a comprehensive set of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the www.ph365 platform;
• Encryption at rest for sensitive personal and financial data stored on our servers;
• Tokenization of payment card details — full card numbers are never stored on www.ph365 systems;
• Role-based access controls limiting access to personal data to authorized personnel only, on a need-to-know basis;
• Multi-factor authentication for internal system access by www.ph365 staff;
• Regular security audits and penetration testing conducted by independent security professionals;
• Intrusion detection systems and 24/7 security monitoring;
• Staff training on data privacy and security best practices.

Despite these measures, no method of electronic transmission or storage is completely secure. www.ph365 cannot guarantee the absolute security of your data. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, www.ph365 will notify the National Privacy Commission and affected individuals in accordance with the requirements of RA 10173 and its Implementing Rules.

You also play an important role in keeping your data secure. Please ensure that your www.ph365 Login password is strong and unique, and that you do not share your credentials with anyone. Contact our support team immediately if you suspect unauthorized access to your account.

Section 9Cookies and Tracking Technologies

www.ph365 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the platform, remember your preferences, and analyze how the platform is used. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the operation of the platform, including maintaining your login session and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the www.ph365 platform, helping us identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity verification.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the www.ph365 platform. Instructions for managing cookies are available in the help documentation of your browser.

www.ph365 does not use cookies to serve third-party advertising or to track your activity across other websites.

Section 10Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by www.ph365:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data that www.ph365 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by www.ph365. You may update certain account details directly through your account settings after www.ph365 Login.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data privacy rights have been violated.

To exercise any of these rights, please contact the www.ph365 Data Protection Officer using the contact details in Section 14. We will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, and you will be notified of the extension and the reason for it.

Please note that certain rights may be subject to limitations where processing is required for compliance with legal obligations, the prevention of fraud, or the establishment, exercise, or defense of legal claims.

Section 11Children and Minors

The www.ph365 platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. www.ph365 does not knowingly collect personal data from individuals under the age of 21.

During the registration process, all applicants are required to confirm their date of birth and agree that they are at least 21 years old. www.ph365 conducts age verification checks as part of the KYC process and may request documentary proof of age at any time.

If www.ph365 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the www.ph365 platform, please contact our support team immediately so that we can investigate and take appropriate action.

Section 12Cross-Border Data Transfers

www.ph365 primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud hosting providers or game software providers whose infrastructure is located abroad.

Where personal data is transferred outside the Philippines, www.ph365 ensures that appropriate safeguards are in place to protect your data in accordance with the requirements of RA 10173. These safeguards may include:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers to countries that have been assessed as providing an adequate level of data protection;
• Binding corporate rules where transfers are made within a corporate group.

By using the www.ph365 platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards outlined above.

Section 13Changes to This Privacy Policy

www.ph365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The updated Privacy Policy will be effective from the date indicated in the "Effective Date" field at the top of this document. Your continued use of the www.ph365 platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how www.ph365 is protecting your personal data. If you have any concerns about changes to this Policy, please contact our Data Protection Officer before continuing to use the platform.

Section 14Contact and Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by www.ph365, please contact our Data Protection Officer through the following channels:

• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the www.ph365 platform after logging in
• Response Time: Within 15 business days of receipt of your request

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory body responsible for administering and implementing RA 10173 in the Philippines.

This Privacy Policy was last reviewed and updated on January 1, 2026. www.ph365 is committed to maintaining the highest standards of data privacy and security for all Filipino players on our platform.